Links & local resources

Emergency / urgent services

Emergency – Call 999 or 112.

Covers police, fire brigade, ambulance, coastguard & mountain rescue

Police, Surrey    101

Fire and rescue, Surrey  

  • 03456 009 009 for general enquiries
  • 01737 242444 for feedback

NHS 111. Free from mobiles and landlines. If you need medical help  but it is not a 999 emergency, NHS 111 can help signpost you to the correct support and services. They can also connect you to the out-of-hours medical services if you  need to see someone and it can’t wait until your GP surgery is open.

Mental health helplines 

Surrey county council 03456 009 009

Other useful local contacts

Parish councils

Village halls

 Networks & services

  • Nextdoor (formerly Streetlife). A local social network providing a free and simple place for residents, community groups, local officials and businesses to discuss their local area, share practical advice, skills and resources.
  • Mid-Surrey mediation service. Mediation is a unique method of conflict resolution in which everyone is a winner . This service helps people who have arguments, rows or disputes with their neighbours to sort things out and move on with their lives.
  • Blue badge a “scheme for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. The scheme operates throughout the UK and is managed by local authorities, who deal with applications.”
  • Guildford community transport. This includes services such as Dial-a-ride, Door to Store, social trips and transport to social centres for older people.
  • Message in a Bottle schemerun by the Leatherhead Lions, keeps information that emergency services would need, such as the Patient’s GP, medication, allergies, next-of-kin and dependents (pets to be fed etc.) on a paper form that is stored in a small plastic bottle in the patient’s fridge . A sticker on the fridge alerts the Emergency Services to its presence.

Health & Wellbeing



Local care homes

  • Limegrove Care home. An anchor care home offering residential care for elderly people, including specialised services for elderly people who have dementia and physical disability.
  • Dene Place, a BUPA run care home which “provides nursing, convalescence, palliative and respite care. The home also offers a new day care facility for full and half days which can be booked in advance by calling the home directly. Designed and built in Queen Anne style by Harry Goodhart Rendel in 1910, Dene Place is a stunning country house that’s located in nine acres of beautiful National Trust countryside. It’s part of the Hatchlands Estate, the family home of Admiral Boscawen. The sympathetic refurbishment has retained much of the house’s character, and includes original features like chandeliers and carved fireplaces.”

Sheltered housing

  • St Martin’s Court –  a two-storey, centrally-heated building has 30 one-bedroom flats and one flat with three bedrooms. Located in St Martin’s Close, East Horsley. Each flat is self-contained with a bathroom and kitchen. contact the support officer on 01483 284586/444356.

Carers – support & respite care

  • Respite care for the elderly is provided by both care homes (above) in East and West Horsley
  • Support for young carers through Surrey young carers helps young carers under 18 years in their caring role and help young people to achieve their best at school, take part in activities, discover new interests and make friends. Tel: 01483 568269
  • Cherry trees for children & young people. Located in East Clandon. Cherry Trees “provides home from home short break/respite care for children and young people aged 0-19 with a range of disabilities including learning, physical and sensory impairments.”

Links for general support for carers and their families are:

General Information

  • Surrey Community Action – a countywide independent charity, which provides a range of services to help voluntary and community groups to help others. An access point for advice, training, funding and advocacy for voluntary and community organisations in Surrey
  • Surrey-i : A one stop portal for data, information and intelligence about Surrey and its people. Surrey-i makes data accessible and visual. It brings together a huge, organised collection of data sets, infographics, maps, local profiles, reports, needs analyses, statistics and analytical tools to form a whole picture of the county’s population, economy and public services.
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